DELIVERY INFORMATION
Shipping & Returns
International shipping
Export freight, insurance, customs clearance, duties, local delivery, installation and lead time depend on the product and destination. These items are confirmed in your written quotation before payment.
Damage and shortages
Inspect packaging on arrival and record visible damage with the carrier before accepting delivery. Contact Felvini promptly with photographs and shipment documents.
Returns within Türkiye
For deliveries within Türkiye, Felvini accepts return requests within 30 calendar days of delivery, subject to the existing return conditions. This additional period does not limit your statutory withdrawal rights or rights relating to faulty goods. See our delivery and return conditions for details.
International returns
International and configured commercial equipment is reviewed case by case. Do not return equipment without written authorisation. Custom production, installed or used equipment may not be eligible for return.